FAQs
Our Vibe
Thank you for choosing Bleached Salon, where we strive to create a fun and relaxed atmosphere while still providing the highest quality service by our skilled and creative stylists. Our commitment to respect and openness towards our clients is a top priority. We are thrilled to have you as a customer and we hope to exceed your expectations every time you visit us.
- Shawna Russell, Salon Owner
Late Policy
Running behind? Give us a heads-up! We will always do our best, but arriving late may mean we need to adjust or reschedule your service to keep everyone's day on track.
Cancelation Policy
We understand that plans can change! To ensure we can accommodate all of our guests, please provide at least 48 hours' notice if you need to cancel your appointment. This will allow us to offer your reserved time to another client.
Appointments cancelled or rescheduled within 48 hours of the scheduled appointment will result in the deposit being retained.
No Show Policy
Your appointment time is reserved just for you. If you miss your appointment without letting us know, a no-show fee will be applied and a deposit will be required for future appointments.
Deposit Policy
A deposit is required for all new clients and online bookings to secure your appointment. Your deposit will be applied toward your service total on the day of your appointment.
Consultation Policy
We do require consultations before booking your first colour, blonding or extension appointment so we can create a personalized plan and provide an accurate quote, and ensure we’re the perfect fit
Redo/Refunds
If, for any reason, you're unhappy with your service, we encourage a redo rather than a refund. Guests must contact the salon within 48 hours of their appointment so we can assess any concerns. If a redo is appropriate, the scope and cost if applicable, will be determined following a consultation with your stylist.
Color Line & Retail
At Bleached, we use Schwarzkopf for our main color line.
We carry Milbon, Eleven Australia, K18, Unite, Fanola, Goldie Locks, Mint Tools, & Olivia Garden Brushes on our retail shelves.
All retail products are FINAL SALE; no refunds allowed. If any product is defective, please bring it for a discussion.
Customer Etiquette
At Bleached, we have a strict policy regarding unacceptable behaviour from our guests. This includes the use of aggressive and vulgar language, aggressive body language, and non-acceptance of our salon policies. We reserve the right to refuse service to any client who acts unreasonably.
Children/ Pets
We only offer services ages 10 and up. We kindly request that you keep children and pets from attending your appointment. If it is absolutely necessary for them to accompany you, please ensure that they remain seated during the duration of your appointment. This policy is in place to maintain a safe and peaceful environment for all of our guests.